Troubleshooting

The following are common questions and troubleshooting tips.

I can access the Eclipse Mobile login page, but some parts of the page do not display correctly and I cannot log in. Why?

• If you are using a Blackberry, check your browser settings and make sure your browser is in HTML mode. For more information, see How should I configure my browser to work with Eclipse Mobile? below.
• If you are not using a Blackberry, you should not experience this problem. If you do, please contact Eclipse Support at 508-778-9151 or eclipseincoming@activant.com.

I can log into Eclipse Mobile, but the pages display poorly. What’s wrong?

We have tested Eclipse Mobile using the Blackberry, Motorola Q, and Palm Treo. Some mobile device browsers work better than others, and most mobile devices have more than one browser installed. Try using a different browser. If you are using any device in conjuntion with Windows Mobile 5.0 or higher and you still have display problems, please contact Eclipse Support at 508-778-9151 or eclipseincoming@activant.com.

I’m trying to log in to Eclipse Mobile, but I’m getting a “not authorized” message. Why?

Your Eclipse system administrator must set up authorization for each Eclipse Mobile user. Verify that your system administrator has given you the access to Eclipse Mobile.

I’m trying to log in to Eclipse Mobile, but I’m getting an “invalid security certificate” message. Why?

Your security certificate must be renewed. Contact your Eclipse system administrator. In most cases, your system administrator needs to contact Eclipse Support at 508-778-9151 or eclipseincoming@activant.com to renew the security certificate.

How should I configure my browser to work with Eclipse Mobile?

• If you are using a Motorola Q or a Palm Treo, no special browser setup is required.
• If you are using a Blackberry, follow these steps:
  1. Choose Options > Browser Configuration.
  2. In the Content Mode field, select any setting that includes HTML.
  3. Verify that Support HTML Tables is selected.
  4. Verify that Support Style Sheets is selected.

What types of mobile devices can I use to access Eclipse Mobile?

We have tested Eclipse Mobile using the Blackberry, Motorola Q, and Palm Treo. Other mobile devices that are running Windows Mobile 5.0 or higher may also work, but have not been specifically tested.

What web site address do I use to access Eclipse Mobile?

Each company uses a different web site address to access Eclipse Mobile. Ask your Eclipse system administrator for your company’s Eclipse Mobile web site address.

In what geographic areas is Eclipse Mobile available?

You can use Eclipse Mobile anywhere your service provider offers digital coverage. This usually means that anywhere you can access the Internet, you can also access Eclipse Mobile.

How should I end my Eclipse Mobile session?

Log out of Eclipse Mobile and close your browser. If you do not close your browser after logging out, anyone who has access to your mobile device can view your session information by using the browser’s Back button.

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